15 day risk free guarantee. If you are not 100% satisfied with your purchase ioTiEvoTV offers a 15 Day Risk Free Guarantee. If for whatever reason you’re not happy with your purchase, just follow our very easy cancellation process instructions. The service will be terminated at the end of the month that you are calling in and your subscription will be canceled. Cancellations within 15 days only partial refund will apply to total of invoice.

Terms and Conditions for Test Drive 15 day money back guarantee. Refund will be applied towards 50% of overall invoice total. Fees apply for activation of device on ioTiEvo TV programming platform. To complete your return, simply mail back the SET top box along with customer name and billing address. Before returning device you must call the office at 1-866-326-0071 for approval and for address to return device to.

Subscription/Monthly Fee Cancelation

To cancel and request a refund for the ioTiEvoTV for other either American Premium or TVItaly Monthly Subscriptions simply send an email sales@iotievo.com or call 1-866-326-0071. Refunds for ioTiEvoTV Subscriptions will be processed within 24 hours and a confirmation email will be sent to the email address we have on file.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 day. Exchanges (if applicable) We only replace items if they are defective or damaged.

Exchange or Replacements (if applicable)

If you need to exchange it for the same item, send us an email at support@iotievo.com and send your item to address provided by support by calling the office at 1-866-326-0071.  Our products are shipped within 24 Hours using the following carriers: USPS or Fedex . To return your product, you must call the office at: 1-866-326-0071. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Returns regarding quality of service: Returns for issues related to customer quality of internet service provider are not guaranteed. Customer must have internet cable providers not DSL. In the event they are issues with freezing customer must contact ioTiEvo technical support so that necessary steps can be taken to determine issue and remediate issue. Recommendations will be made to customer on how to rectify issues. ioTiEvo technical support will assist with contacting your isp in case of any issues. Device can’t be returned for internet speed issues on customer end. All devices before they are shipped are tested and certified.